Cleary Bikes

Alexander Schulte 

on Google

4 months ago

Don’t order, I think the website was taken over by scammers. Ordered a bike and it never came in. Can’t get a hold of anyone from the company. Left emails and phone calls. Bike was on its way and was then rerouted to a new address in New York City (I live in Colorado). 

Stephen Martin 

on Google

a year ago

Inferior bikes that are not high quality. Kids bike started to shift poorly due to a bent derailleur hanger. The hanger was built into the frame - a practice not used due to strength and difficult replacement issues. When contacted, the company said tough luck. In all fairness, the new models are now built with the removable hanger and might hold up better. However, due to my past interactions, I will not be supporting them. 

Philip Ritchey 

on Google

a year ago

my kid got one for her birthday. out of the box, the wheels were so badly out of true that the bike was unsafe to ride because the brakes would not work. called the company and were told that "out of true" is not covered and that we would have to take it to a bike shop and have it fixed out of pocket, we will not be reimbursed for the expense. the front reflector supposedly goes on the handlebars, but does not fit properly and not comes loose and becomes useless very easily (so, that's not safe, either). their customer servi... read more

Jon Fletcher 

on Google

a year ago

I'm learning the hard way that Cleary doesn't back their warranty, apparently there are fine print terms and the lifetime warranty advertised is not for anything they deem a part. Everything but the frame is a part. So I'm on my second and last bike. I emailed support to let them know the S30 shifter on the Owl 3 speed is difficult to shift for even me as an adult and they let me know they only warranty parts for 30 days after purchase. STheir FAQ page says they offer a lifetime warranty. The bike is over 30 days because we ... read more

Patrick Beerman 

on Google

a year ago

Bike is great, no issues there. Good geometry and comfortable for kids. Headset was a little rough/sticky initially but it seems to be worked out. Unfortunately didn't have much luck with customer service. I had received a coupon code in my email that stated I would save over 40%, but realized after purchasing that the math was wrong and the discount was closer to 25%. Not an issue normally (besides misleading advertising) except that they had another coupon at the time that was 38% off and would have been cheaper. Tried to ... read more