City of Longview Utilities Department

Ireri Garcia 

on Google

a month ago

Very rude, I enrolled on autopsy and was told to not pay bill and that autopsy was going to draft 2 months after enrolled. I then received disconnection notice I called they said don’t worry about it. I then received call about disconnection again I was told don’t worry about it. And then I came home to water being disconnected. When u called they said they will see if they can waive the late fee. Person on phone was rude and not very helpful. 

Tim Hvezdos 

on Google

a month ago

The menu on the phone calls are horrible and no one ever answers. I've tried every option. I know they have a new system for billing but it's double billing me and it's real confusing cuz I received deactivation notice right after I paid my bill. I'm forced to go in person I just am worried what kind of competence I'm going to have there 

A S 

on Google

2 months ago

In my 15 years of dealings with this company, there have definitely been highs and lows, but I must say that their customer service has improved over the past year or two. However, today I was left on hold for 20 minutes only to speak to the most rude, unprofessional, and unknowledgeable agent I've spoken to in a good while. Their policies change like the wind, disconnect notices are received after the dates listed on them, and their customer service seems to have tumbled back into the gutter. 

shadarrin robertson 

on Google

4 months ago

I keep being told I didn’t pay my bill in April but was just told in June , crazy thing is I PAID came inside to pay and was told that was when they had just got their “new system “ so it was glitching . I shouldn’t have to keep paying more than what’s due because of a new system they got.