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Citizens Union Bank

3.4

About this business

Location details

23 Fairway Xing # 2, Shelbyville, KY, 40065, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
3.419 reviews
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Carla Harris's profile image
Carla Harris 
on Google
5 months ago

I despoted my check, the teller tried to write down the wrong amount, she did apologize but that doesn't make it any better. Second story i was shopping on a website for early black Friday sales only had a short time frame got everything into my basket, tried to pay for it and the bank refused the purchase!!! I've never been so upset in my life. Got a call from the bank security department asking about the purchase. I agree it was me trying to buy the merchandise gave them all of my information and was told to go ahead with ... read more

Arthur Davis Jr's profile image
Arthur Davis Jr 
on Google
a year ago

Satisfying banking 

Matt Sams's profile image
Matt Sams 
on Google
a year ago

Becca Jones messed up canceling my deceased wife's account. She was unapologetic to the matter and did the bare minimum to take care of the problem. I believe management witnessed the issue but also kept quiet, only to help her with questions. Very disappointing. 05/16/23 Roughly 1PM ESDT 

Katherine Ray's profile image
Katherine Ray 
on Google
2 years ago

An absolutely awful place to deal with. We were referred to this bank to get a mortgage after our own mortgage company had issues financing a modular home. Since day one this place has been nothing but an absolute nightmare. I have purchased 4 homes and never have I gone through the hell that this place put us through day after day. Unless you want to be treated and talked to as if you’re a liar, and asked to provide the same information over and over, while watching everything change for the millionth time, only to see it g... read more

Hailee J Allen's profile image
Hailee J Allen 
on Google
2 years ago

This bank thrives on money taken from the working class, they charge $76 for your account being less than $1 overdrawn, a simple mistake often made when you live paycheck to paycheck trying to make ends meet. They will remind you it was your fault, you miscalculated and refuse to refund any of the fees. This bank is a bold reminder that we, the blue collar american people pay for the ridiculously large and expensive buildings they sit comfortably in while bleeding us dry. 

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Frequently asked questions about Citizens Union Bank

How is Citizens Union Bank rated?

Citizens Union Bank has a 3.4 star rating with 19 reviews. 

When is Citizens Union Bank open?

Citizens Union Bank is open now. It will close at 5:00 p.m.  

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