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Citizens Bank

3.5

About this business

At Citizens Bank, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other question about money, don’t keep it to yourself. Ask a Citizen. We have approximately 1,150 Citizens Bank branches in 11 states and approximately 3,300 ATMs. In addition, our customers stay connected with us 24/7 online, through our award-winning mobile app and via our round-the-clock customer contact center. Member FDIC. Equal Hous... read more

Location details

429 Harvard St, Brookline, MA, 02446, United States

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WeekdayScheduleStatus
MonClosed
Tue9:00 a.m. to 4:00 p.m.
Wed9:00 a.m. to 4:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
Sat9:00 a.m. to 1:00 p.m.
SunClosed
3.518 reviews
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Emily Downs's profile image
Emily Downs 
on Google
a year ago
Emre Ermis's profile image
Emre Ermis 
on Google
2 years ago

Worst bank branch I've ever seen in my life. they didn't help at all. female employees are very rude. they are very slow. I waited a long time. and they didn't help me deposit money. We are corporate customers. They reminded us that we had to change banks. 

Avi S.'s profile image
Avi S. 
on Google
2 years ago

One of the worst branches, unfriendly staff and once they get your money they don’t care. Opened few accounts for my kids over 3 weeks ago and the put a hold on my account even though checks cleared. Called the branch few times but no one got back to me. Finally visited the branch a couple more times and still never got back to me. Went to the branch on the corner of Harvard St at and Babcock and my issue was resolved within minutes. The branch manager at this branch is tricky and has put a hold on my accounts and even up to... read more

Chanelle Mackey's profile image
Chanelle Mackey 
on Google
2 years ago

This branch is so slow and always under staff. The lines are always long they take forever. 

Jeff Steinbrecher's profile image
Jeff Steinbrecher 
on Google
2 years ago

I always have problems at this citizens. The tellers don't know how to do anything, the managers take forever to do the simplest of things. Avoid this place like the plague. They will treat you like dirt and act like it's your problem. 

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Frequently asked questions about Citizens Bank

How is Citizens Bank rated?

Citizens Bank has a 3.5 star rating with 18 reviews. 

When is Citizens Bank open?

Citizens Bank is closed now. It will open tomorrow at 9:00 a.m. 

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