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Citizens Bank

2.6

About this business

At Citizens Bank, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other question about money, don't keep it to yourself. Ask a Citizen. We have approximately 1,150 Citizens Bank branches in 11 states and approximately 3,300 ATMs. In addition, our customers stay connected with us 24/7 online, through our award-winning mobile app and via our round-the-clock customer contact center. Member FDIC. Equal Housing Le... read more

Location details

40 Chestnut Hill Plaza, Newark, DE, 19713, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 12:00 p.m.
SunClosed
2.619 reviews
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Brian S's profile image
Brian S 
on Google
2 weeks ago

No deposits at the ATM, this branch also not open 8 hours 

Anonymous's profile image
Anonymous 
on Google
9 months ago

I had a horrible experience at this locations. The staff was unresponsive, argumentative, and completely unhelpful. 

Scott Christensen's profile image
Scott Christensen 
on Google
9 months ago

I had a horrible experience at this locations. The staff was unresponsive, argumentative, and completely unhelpful. 

Shenita Jackson's profile image
Shenita Jackson 
on Google
a year ago

Your customer service is very bad. On January 31, I changed my zelle number to PNC Bank. Pnc has the information on file. Today, Feb2, I had someone send me money through Zelle using the same mobile number. It was deposited in Citizen Bank the account I changed. They stated to me that it was deposited 1:09pm and number deactivated (changed) at 1:10pm. I waited on the phone for hour for a representative that put me on hold to come back and tell me this information. She claimed it was not an hour it was 57 minutes. And since m... read more

Anonymous's profile image
Anonymous 
on Google
a year ago

Your customer service is very bad. On January 31, I changed my zelle number to PNC Bank. Pnc has the information on file. Today, Feb2, I had someone send me money through Zelle using the same mobile number. It was deposited in Citizen Bank the account I changed. They stated to me that it was deposited 1:09pm and number deactivated (changed) at 1:10pm. I waited on the phone for hour for a representative that put me on hold to come back and tell me this information. She claimed it was not an hour it was 57 minutes. And since m... read more

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Frequently asked questions about Citizens Bank

How is Citizens Bank rated?

Citizens Bank has a 2.6 star rating with 19 reviews. 

When is Citizens Bank open?

Citizens Bank is closed now. It will open at 9:00 a.m. 

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