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Citizens

3.1

About this business

At Citizens, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other query about money, don’t keep it to yourself. We have approximately 1,100 Citizens branches in 15 states and around 3,100 ATMs. In addition, our customers stay connected with us online, through our award-winning mobile app and via our customer contact center. Member FDIC. Equal Housing Lender. 

Location details

14702 Hillside Avenue, Queens, NY, 11435, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
Sat9:00 a.m. to 1:00 p.m.
SunClosed
3.127 reviews
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Jessica Ordeñana's profile image
Jessica Ordeñana 
on Google
6 days ago

Make sure you go through the fine print with ANY AND ALL PROMOTIONS. It's very unfortunate when you don't. Don't want anyoneissing out on money like I did. Also -- for the first few months I was receiving their early pay with direct deposit. For 3 weeks it stopped, I was getting my pay 1 day earlier. When I called the rep said their fine print tells customers the early pay is not guaranteed. So basically they sell us lies. Smh, very disappointed 

Mathew Files's profile image
Mathew Files 
on Google
3 months ago

It’s a nice and good bank 

Garvin Clarke's profile image
Garvin Clarke 
on Google
4 months ago

"I want to extend my heartfelt gratitude to Sabitri Namkaran (Citizens Banker) at Citizens Bank in Queens for her exceptional assistance during a delicate and emotional time for our family. After the passing of my daughter, Sabitri guided us through resolving banking matters and helped us in the next step. She was incredibly knowledgeable, approachable, and empathetic, making a challenging process feel manageable and stress-free. Her professionalism and genuine kindness were greatly appreciated, and I highly recommend her to... read more

Kingdom Business's profile image
Kingdom Business 
on Google
4 months ago

ATM cash deposits never work, check deposits work sometimes and the lobby closes at 12am. 

Reilly Rose's profile image
Reilly Rose 
on Google
6 months ago

I truly do not like this bank, but the Spanish teller here was amazing. She made my banking experience with citizens so seamless. I really wish I could remember her name 

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Frequently asked questions about Citizens

How is Citizens rated?

Citizens has a 3.1 star rating with 27 reviews. 

When is Citizens open?

Citizens is closed now. It will open tomorrow at 9:00 a.m. 

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