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Citizens
- Banks
- Rockville, MD
About this business
Location details
200C E Middle Ln, 200-C E Middle Ln, Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Very disappointing customer service. The branch manager appeared unprepared and uninformed. It took me three separate visits just to close my account—an unnecessarily frustrating experience.
Supposed to be closed at 13:00 on Saturday. I am here at 12:30 but already closed.
I think most of the negative reviews here are for HSBC, which Citizens acquired. I've also had less than stellar experiences with HSBC and can relate to those reviews. I'm surprised that Citizens inherited all the reviews from HSBC because the HSBC reviews are no longer relevant. I went into the branch today and had an excellent experience. The staff were very friendly and helpful. Highly recommended.
I think most of the negative reviews here are for HSBC, which Citizens acquired. I've also had less than stellar experiences with HSBC and can relate to those reviews. I'm surprised that Citizens inherited all the reviews from HSBC because the HSBC reviews are no longer relevant. I went into the branch today and had an excellent experience. The staff were very friendly and helpful. Highly recommended.
This location is unprofessional. It feels like I’m banking with cashiers at a grocery store. The agent Kristi , unprofessional asks me if I’m into men or women and to hang out . It felt like extremely uncomfortable. He told me if I wanted to hang out to call the location “ Hint” recorded calls.. then if I had knew that the system had problems I could’ve just ordered a new debit card on the phone. The teller seemed like she was scared to speak to me. Yea I’m only coming back when this black girl is there she’s very friendly h... read more
Frequently asked questions about Citizens
How is Citizens rated?
Citizens has a 2.5 star rating with 27 reviews.
When is Citizens open?
Citizens is closed now. It will open at 9:00 a.m.
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