Citi

Vicky Smith 

on Google

3 weeks ago

My parents have a safety deposit box at this location they opened decades ago. We have been trying to close it for over a month, and have called, gone into the branch 3 times, and still no one is following through on helping us. My dad is 89, and this is just horrible customer service and they just don't care. When they sent a notice about the invoice, there's no person to contact, no phone number to reach, and I'm now here online to see if there's a human reading this who might have the decency to respond. Let's see.... 

GB Services 

on Google

7 months ago

I recently visited the Citibank branch on 7501 3ave, Bayridge to order foreign currency, a process that typically requires a two-day waiting period. After obtaining my verifed bank number from my citigold care manager, then i approached teller named, Sherin Abdelgawad, to place my order, presenting my driver's license as identification and accounts information. To my surprise, Ms. Abdelgawad's tone with Arabic accent was very rude to me. Ms.Abdel' told me to return to the branch manager without offering any assistance after ... read more

Katie Greibesland 

on Google

9 months ago

My husband went in to deposit a check made out to both of us and already endorsed by both of us. Rep wouldn't let him deposit it and gave him no recourse re:adding my name to the account. Implied that if I had changed my name it would be fine. Sexist jerk offered only to shred our check for us.