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Chrome Hearts
- Consumer Goods
- Malibu, CA
About this business
Location details
3835 Cross Creek Rd #1A, Malibu, CA, 90265, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 11:00 a.m. to 6:00 p.m. | |
| Thu | 11:00 a.m. to 6:00 p.m. | |
| Fri | 11:00 a.m. to 6:00 p.m. | |
| Sat | 11:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Same experience as others mention. Came in expecting to browse and see what products they had available. The only person who greeted was the security at the front gate. The employees just stood together talking to one another and wouldn’t acknowledge us, even as the only customers in the store. I had to personally go up and ask one employee about their jewelry availability, to which I was told to go to any other store (Specifically mentioned Aspen?) since they sell out immediately. I can understand the lack of availability d... read more
Listen to everyone else that talks about customer service sucking. I’ve been to the Vegas and Honolulu location and customer service was amazing. Malibu falls completely short in making people feel welcome. There was barely anything in store and no sterling silver jewelry. We were the only 2 in this teeny tiny store and 4 employees stood there talking with each other not once asking if we needed anything. Attitude sucks, and why the hell is there so many workers in there with little to no customers? Maybe if one of them ackn... read more
Very mean and judgy employees. Me and my friends went there to buy a pair of sunglasses, and the guy who helped us was chatting about us behind the counter with his co-worker the whole time. And the attitude is very pushy. Won’t shop there again. Rather go to the LA one.
Was in the middle of putting an order in for denim and a belt buckle and a random employee stepped in a shut the transaction down. Got some glasses repaired as well but that took months and about 3x the cost the associate said it would be. Cool location but very limited selection. Typical but unimpressive. Vegas, Honolulu, Miami, Tokyo and Hollywood locations are much better with selection.
Had a terrible experience with Kenneth Berling Orozco. I previously met him awhile ago and got his card. I tried to email him multiple times while I was abroad trying to order a ring, and he responded once and fell off the face of the earth after. When I was finally able to go in store, I met Kenny and he was incredibly unhelpful and unknowledgeable about the company procedures. I asked him to help me find a ring and he essentially threw his hands up and told me to do all the work myself. He insinuated I was an impatient bra... read more
Frequently asked questions about Chrome Hearts
How is Chrome Hearts rated?
Chrome Hearts has a 3.7 star rating with 63 reviews.
When is Chrome Hearts open?
Chrome Hearts is closed now. It will open at 11:00 a.m.
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