Christian Brothers Automotive Hampton Cove

Andrew K. 

on Birdeye

11 months ago

The people at Christian Brothers Automotive are so friendly, and knowledgeable. They are always looking for ways to help out in any way! Whenever I bring my car in for maintenance, or if something needs fixing, they always do a great job! But they go above and beyond and check your whole car if you want them to! Then, if they do find something else that's wrong, or something that might need attention soon, they let you know and ask if you want them to fix it, or if you want to wait. If you take your car there consistently, y... read more

Cynthia B. 

on Birdeye

a year ago

My truck was towed to Christian Brothers and they analyzed the problem the next morning. The communication was very prompt and detailed. They requested for me to authorize a new battery installation to allow the diagnostic to continue, which I did. They then finished the diagnostics and then they sent me a thorough report on my vehicle with recommendations. I signed off on the items that required attention. That afternoon they were complete with the work and notified me that it was ready to pick up.  The service and communic... read more

Ferlome A. 

on Birdeye

2 years ago

I wish I had the same service as the others. 2nd time around, shame on me. A few years ago, they did not put the engine cap back on after an oil change on my jeep, and I drove it for a few hundred miles before I decided to do a spot check and found it was missing. I trusted them too much. Strike one. It has been a few years, so I decided to have my other vehicle serviced last week and had a full cooling system flush done among other services completed. I came home (about 4 miles away) and noticed a yellow box warning ligh... read more

Jessica P. 

on Birdeye

2 years ago

For the past 2 years since I got my Honda Odyssey Christian Bros. had been replacing my alternator and battery every 5 -6 Mos. Today I am told that since they are no longer under Car Max warranty they can't do the work without charging me an arm and a leg when the original issue obviously was never completely fixed in the first place because why did I have to come here 5 plus times for same exact concern and if it was something else why was it not diagnosed then so that the warranty company could fix it. Christian Bros. jus... read more

Brian P. 

on Birdeye

2 years ago

Most dishonest shop we've ever dealt with. My wife is a travel nurse and os currently working in Little Rock. Her 2017 Kia wasn't starting and she was told by a tow truck driver she needed a new battery She bought one at Walmart and her car started. Next morning, it wouldn't start. She had it towed to CB and the first thing they did was to tell her it was the terminal. So they charged her $200 to in. Still wouldn't start. So they said they had to diagnose the problem and it would be $150. They did so and said it was the st... read more

Eric H. 

on Birdeye

2 years ago

There are NO Christians at Christian Brothers Automotive. They allowed me to drive away in a vehicle that was not safe to drive. They failed to inform me after doing a diagnostic and test drive that my vehicle was not safe to drive. I went in for a clutch repair--they confirmed that I needed a clutch repair--but the issue was far more serious than that. My truck is not drive able. It stalled on me multiple times on the way home and began smoking. They are focused on sales--not fixing cars. The salesman Cody had little... read more

Eric H. 

on Birdeye

2 years ago

There are NO Christians at Christian Brothers Automotive. They allowed me to drive away in a vehicle that was not safe to drive. They failed to inform me after doing a diagnostic and test drive that my vehicle was not safe to drive. I went in for a clutch repair--they confirmed that I needed a clutch repair--but the issue was far more serious than that. My truck is not drive able. It stalled on me multiple times on the way home and began smoking. They are focused on sales--not fixing cars. The salesman Cody had little... read more

Kris J. 

on Birdeye

2 years ago

Took my son's car to them with check engine light issue. They replaced modules totaling $217. When we left parking lot, issue returned. Now, they said VVT's needed replaced. Replaced them for $1700, after I talked them down from $2400. When we left parking lot, issue returned. Now, they quote me $6500 for timing chain replacement. Contacted their corporate office. They said these are franchises, work it out with them. Are you kidding me! Be aware! These CBA franchises are money factories. TAKE YOUR CAR SOMEWHERE ELSE> 

Hayli D. 

on Birdeye

2 years ago

I am always very pleased with how I am treated and how my car is taken care of at CBA! They are kind and helpful. Thanks for taking care of my car Lubbock CBA!!