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Chicken Express
- Fast Food
- Lubbock, TX
About this business
Location details
210 Slide Rd, Lubbock, TX, 79416, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
At 9/10/25 4:30 I went through the drive through. I ordered my food it was $28.00. My food was luke-warm all of it. The gravy, the mashed potatoes, the chicken. I ordered a roll and but got biscuits (got a hockey puck)
On 9/7 we ordered 8 pc fish meal, fish was dry and rubbery, brought meal back, spoke to Mgr. Mark he initially said needed product when reached for bag of food, he then came up with a different excuse for not exchanging, brought meal back again on the 8th said Mark was still there, again would not exchange, not seeking entire meal just fish. Mark adamant would not replace. Not asking for money, just want fish cooked properly .
This chicken Express is refusing to replace are order fish wasnt cooked so we paid 57 dollars for nothing manager needs to be fired immediately is there some one above him I can talk to
Was really surprised. The food was prepared like my mother used to cook. Met some friends there I haven't seen in a very long time
Customer service has really started to decline. Staff need training on resolution, courtesy and critical thinking. Food is still great if you manage to have no mistakes on your order.
Frequently asked questions about Chicken Express
How is Chicken Express rated?
Chicken Express has a 3.7 star rating with 1,246 reviews.
When is Chicken Express open?
Chicken Express is open now. It will close at 6:00 p.m.
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