Cheltenham Internal Medicine

Ree Ree Smith 

on Google

4 months ago

I wanted to express my gratitude for the excellent care I've received from my new nurse practitioner, Victoria. After my previous doctor left about two years ago, I had another practitioner in between, but Victoria stands out for her exceptional dedication. She takes the time to listen to her patients and addresses their concerns, which is truly commendable. What seems to be the underlying issue with your health that you're experiencing? You should utilize your appointment time to discuss your needs, and rest assured that Vi... read more

Ron Balle 

on Google

6 months ago

Called to schedule an appointment because, according to their own website (screenshot attached), this doctor was accepting new patients and appointments were available as soon as March 10th. Was initially told that he wasn't taking new patients, but then was told he was. After going through giving them all of my information, was told that the earliest appointment they could get for me was Dec. 15th. Recently had a similar experience with another Jefferson Health office, so I can only assume there's a similar level of dysfunc... read more

Jamie Muse 

on Google

10 months ago

I’ve been a patient here for 21 years, and yesterday was the first time I’ve ever felt disrespected enough to consider leaving. I arrived 8 minutes late due to a road closure that forced me to sit through multiple full light cycles. I even built 30 extra minutes into my schedule to be early, but the delay made that impossible. When I checked in, the front desk said, “Your appointment was at 2:15,” and then just stared at me. She repeated it and kept staring — completely unprofessional and passive aggressive. When I asked abo... read more

Sean Green 

on Google

11 months ago

I have been coming to this practice for 19 years and never had an issue. Today I showed up for an 11:30 appointment at 11:40 because of a road closure on the way over from my office which is 30 minutes away. I’m about to push send on the pre-checkin info on the Jefferson portal and told by the front desk I have to reschedule because I am late. I apologized and explained the road closure. I was the sole person in the waiting room and did not see another patient while I was there. The office was quiet. After a few minutes I ge... read more