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Chelsea Groton Bank
- Banks
- Groton, CT
About this business
Location details
1319 Gold Star Hwy, Groton, CT, 06340, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:00 p.m. | |
| Tue | 8:30 a.m. to 4:00 p.m. | |
| Wed | 8:30 a.m. to 4:00 p.m. | |
| Thu | 8:30 a.m. to 4:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Four times in the last several months I have been charged $32 for insufficient funds on a charge that was processed only a few hours before my direct deposit went in, this last time was $17 charge from Netflix that says it was received on 11/06/2020 and my deposit was on 11/06/2020. This “bank” is nothing but loan shark con artist that enjoy kicking people when they are down! Do not do business with this unscrupulous institution.
Business response:
Hi Jim, we can appreciate your frustration. Unfortunately, this was a timing issue. As a courtesy to you, we’ve already refunded the fee. A little while ago, Alex Masse, SVP, Director of Operations and Business Intelligence, reached out to you. Please feel free to give Alex a call back if you’d like to discuss this further.
Horrible! Waited until the last minute to tell us we cant go through with a refi when we have been waiting months!! Terrible communication. Do not recommend for refinancing.
They are denying charges on my debit card even though I have more than 50 times what I'm trying to charge on my debit card. If you like having valid charges denied, I recommend this garbage bank. They claim new computer system, that excuse is wearing very thin. They really should give a $50 credit every time a valid charge gets denied.
They know what customer service is and then continue to improve. Can't recommend them enough.
They literally charge you if you drop below a certain amount in your savings account. They don’t even tell you this when you open an account. If I choose to hold money in my checking account or savings account is my choice. Immediately moving away from a bank that partakes in such asinine practices.
RecommendedElizabeth in the Groton 117 office is Amazing! She helped my grown children open Chelsea U accounts and even made sure they put the Chelsea Groton app on their phones. Thank you Elizabeth!
every time i go there i am well taking care of. Really its a good vibe, it doesn't just feel like business but i come to see friends. I am blown away my credit has been not good but they gave me a credit card to help me out and a chance to prove my self and start new. I am thankful and will continue to go to a bank i can trust and love. I can say so much more. only if i had the time, i am to bizzy with work and family. i rec-amend you go!
Chelsea knows the importance of community involvement. They find creative innovative ways to help us all succeed and be our best.
It’s unfortunate a manager in loan services is so condescending. Fortunately the bank with so many great employees around him. After the difficult conversation yesterday I received a follow up call today. The bank admitted there is an opportunity to improve services which would correct the situation I had brought to their attention. This was a glaring difference to my call yesterday when I felt I was scolded. It is great to know the Chelsea Groton as a hole has a community service philosophy. The call today surely changed my... read more
Frequently asked questions about Chelsea Groton Bank
How is Chelsea Groton Bank rated?
Chelsea Groton Bank has a 3.5 star rating with 30 reviews.
When is Chelsea Groton Bank open?
Chelsea Groton Bank is closed now. It will open tomorrow at 8:30 a.m.
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