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Chastleton Medical Group
- Healthcare
- Durham, Durham
About this business
Location details
Newton Dr, Durham, Durham, DH1 5BH, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I recently registered with this practice, however, the customer service is very poor. There is no pre-book appointment. I was told to call 111 for gp prebook appointment. When you walk in for 8:30am appointment, there will be a long queue. I need to register with aother gp practice and I will strongly not recommend this practice.
Trying to get an appointment is stressful. The long automated message is too long and could be so much shorter & simplified. I had an ambulance crew member trying to get through for 18 minutes. He also had a linked phone and no one answered. It’s very frustrating. 8:30am lots elderly are queuing outside for an appointment in all weathers which is very undignified. Could at least let them in the warm. Some of the doctors are lovely and helpful but not all. Dr Flemmming & Dr Abbott very good. Lots of errors happening which mea... read more
Brilliant surgery. Staff so helpful and understanding. Never had a bad experience with them in 30 years.
Couldn't organise a nap in a sleep study, the past 10 years has gone nothing but downhill, from doctors leaving, and being verbal about the issues to patients. The phone system, its almost like they have a months free trial, then switch to someone else - the STUPIDLY long phone message, its unnecessary. Just have a simple, hello - press 1 for appointments etc but have them timed, so if its after 12, send option 1 to a looped message saying please call back tomorrow.... its not hard. Just please please please sort your selves... read more
Its no wonder its so hard to get an appointment, they make a mountain out of a molehill. What should of been as simple as a single appointment or even a 2 min phone call has ended up being 10+ calls and 3 appointments plus another appointment I am waiting to goto. Absolute disgrace so unorganised they struggle to get dates right even when it's written down infront of them on a note, when asked to fix the issue of the date being wrong they fixed that date and sent it out making another mistake on a different date that on the ... read more
Frequently asked questions about Chastleton Medical Group
How is Chastleton Medical Group rated?
Chastleton Medical Group has a 3.5 star rating with 38 reviews.
When is Chastleton Medical Group open?
Chastleton Medical Group is closed now. It will open at 8:30 a.m.
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