This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Chase Bank
- Banks
- Austin, TX
About this business
Location details
5145 Ranch Rd 620 N, Bldg K, Bldg K, Austin, TX, 78732, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I want to give a huge shout out to Branch Manager Royce Upchurch and Trevor for the excellent customer service offered to our family. While combining accounts both Trevor and Royce had an attitude of “how can we accomplish our goal” with lots of extra coordination even with a bank out of state. Coordinating calls and emails - problem solving and letting no road block deter them. Appreciate your patience and allowing us to walk out feeling cared for and the task accomplished. Thank you and job well done.
Convenient after-hours ATM although the rear exit is a bit rocky.
As shared by many others, this location has undertrained employees, poor customer service, dissatisfactory service for business accounting clients, & a branch manager that doesn’t seem to care about the people actually banking there. I would not recommend using this branch or Chase at all for business banking.
We just deposited a CASHIER'S Check (from a Federal Credit Union) at this branch location (where we have banked for many years) only to be told there would be a 10-day "Hold" placed on the check. As another Reviewer below (Ayche) documented, when you to speak to someone about the Hold, you are given a number (our "Holds Department") to call; and when you call, good luck reaching a human being; we never were able to do so. We continue to use Chase for some banking needs, given its convenient location, but for all major needs ... read more
My recent visits to the Chase branch at Steiner Ranch on March 12th and 13th, 2024, left me thoroughly impressed with the exceptional service provided by both Gabriel Joaquin and Courtney Scott. Gabriel's prompt assistance in printing a forgotten POA form showcased his professionalism and genuine concern for customer satisfaction. Likewise, Courtney's warm greeting and remarkable memory stood out during my interaction with her the following day. Her expertise in notarizing my parents' POA form made the process smooth and eff... read more
Frequently asked questions about Chase Bank
How is Chase Bank rated?
Chase Bank has a 3.1 star rating with 33 reviews.
When is Chase Bank open?
Chase Bank is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com