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Chase Bank
- Banks
- Austin, TX
About this business
Specialties Find out how Chase can help you with checking, savings, mobile banking, and more. Deposit products provided by JPMorgan Chase Bank, N.A. Member FDIC.
Location details
5145 Ranch Rd 620 N, Bldg K, Bldg K, Austin, TX, 78732, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Convenient after-hours ATM although the rear exit is a bit rocky.
As shared by many others, this location has undertrained employees, poor customer service, dissatisfactory service for business accounting clients, & a branch manager that doesn’t seem to care about the people actually banking there. I would not recommend using this branch or Chase at all for business banking.
We just deposited a CASHIER'S Check (from a Federal Credit Union) at this branch location (where we have banked for many years) only to be told there would be a 10-day "Hold" placed on the check. As another Reviewer below (Ayche) documented, when you to speak to someone about the Hold, you are given a number (our "Holds Department") to call; and when you call, good luck reaching a human being; we never were able to do so. We continue to use Chase for some banking needs, given its convenient location, but for all major needs ... read more
My recent visits to the Chase branch at Steiner Ranch on March 12th and 13th, 2024, left me thoroughly impressed with the exceptional service provided by both Gabriel Joaquin and Courtney Scott. Gabriel's prompt assistance in printing a forgotten POA form showcased his professionalism and genuine concern for customer satisfaction. Likewise, Courtney's warm greeting and remarkable memory stood out during my interaction with her the following day. Her expertise in notarizing my parents' POA form made the process smooth and eff... read more
This branch staff need serious training. I brought a cashier's check issued by Randolph-Brooks Federal Credit Union. The teller gives me an 800 number to call so Chase can verify the cashier's check. After waiting on the line for almost 30 minutes, it turns out they only verify Chase issued checks. I wasted all this time waiting only to find out the 800 number I was given doesn't verify cashier checks from other banks (or credit unioins for that matter). I then was guided to speak to the manager who mentioned that they have ... read more
Frequently asked questions about Chase Bank
How is Chase Bank rated?
Chase Bank has a 3 star rating with 32 reviews.
When is Chase Bank open?
Chase Bank is closed now. It will open tomorrow at 9:00 a.m.
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