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Chase Bank
- Banks
- Austin, TX
About this business
Location details
9739 Great Hills Trail, Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I waited over 25 minutes at this branch, and instead of receiving proper assistance, I was dismissed without any resolution. The staff member was unprofessional and did not check the schedule as expected. This was a very disappointing experience, and I hope management addresses it. The branch manager could outline how it will ensure better scheduling, faster service, and fair treatment for all customers regardless of background. Instead keep asking what I will do if I was him feel so disappointed
Cynthia, Phil, and Thor were amazing and very helpful. So glad I chose this branch.
Very confusing online appointment scheduling. Thought I had an appointment Friday and apparently it was a week into the future. Also in the bank there is no good system to see people in order of arrival. Happily they did have availability and Thor the manager helped me. Great guy. Previous issue about 6 months ago or so he was great then too.
Frequently asked questions about Chase Bank
How is Chase Bank rated?
Chase Bank has a 3.3 star rating with 56 reviews.
When is Chase Bank open?
Chase Bank is open now. It will close at 6:00 p.m.
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