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Chase Bank
- Banks
- Austin, TX
About this business
Location details
9739 Great Hills Trail, Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Fast, friendly aervice
I had such a wonderful experience today at Chase Bank, and I just had to share it. Even though I don’t have a bank account with Chase (only my Chase Freedom credit card), I stopped by for assistance and I’m so glad I did. Alia helped me, and she was absolutely amazing. She went above and beyond to make sure I was taken care of, even though I’m not a full account holder. She was patient, kind, and incredibly professional throughout the entire interaction. It’s rare to come across someone who genuinely cares about helping peop... read more
Chase is one of THE WORST banks you could work with. I regret ever opening an account with them. Constant delay in check deposits, high interest rates, no personal loans, AND they charge a "service fee"? Once I get my credit card fully paid off next month, I'm cancelling my accounts with them and fully swapping over to UFCU. Use a credit union that actually values your time and money. UFCU on top, Chase can go screw themselves.
I’ve been with Chase over 30 years and they have really gone downhill. I made a deposit about 8 days ago for a $38,000 check and it’s still holding. I believe they should tell you when they’re going to put a hold on a check, and they can’t even tell me how long the hold is going to be for. Not good business Chase! Frost Bank here I come!
I waited over 25 minutes at this branch, and instead of receiving proper assistance, I was dismissed without any resolution. The staff member was unprofessional and did not check the schedule as expected. This was a very disappointing experience, and I hope management addresses it. The branch manager could outline how it will ensure better scheduling, faster service, and fair treatment for all customers regardless of background. Instead keep asking what I will do if I was him feel so disappointed
Frequently asked questions about Chase Bank
How is Chase Bank rated?
Chase Bank has a 3.4 star rating with 60 reviews.
When is Chase Bank open?
Chase Bank is closed now. It will open tomorrow at 9:00 a.m.
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