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Chase Bank

2.7

About this business

Specialties Find out how Chase can help you with checking, savings, mobile banking, and more. Deposit products provided by JPMorgan Chase Bank, N.A. Member FDIC. 

Location details

3506 Old Santa Rita Rd, Pleasanton, CA, 94588, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 4:00 p.m.
SunClosed
2.732 reviews
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Paul Liu's profile image
Paul Liu 
on Google
3 weeks ago

I was a little worried because of the reviews, but we worked with Neena and she was amazing. So helpful and kind. Our experience was great because of her! 

Patti Long's profile image
Patti Long 
on Google
2 months ago

Trying not to be frustrated but it is always something with Chase. On one hand they have assisted me awesomely and then on the other hand ATMs have eaten my checks or they won't take newer bills. Lines are either really long or like today. There is only 1 cashier and they are away because the system is down. I was advised to come back in an hour. I don't know about you but I work "bankers hours" so that is not possible. I need to get this money into my account and I cannot. I'm sooooo frustrated. 

Alissa Tran's profile image
Alissa Tran 
on Google
2 months ago

Nina helped me re-open my account and she was great and helpful. Same with teller Stacey. I have no issues with this branch. Getting my account set up took about 40, 45 minutes. A bit long but they had to be thorough. I do wish there were temporary debit cards while I am waiting for my card in the mail. But that's not this bank's fault, it's corporate policy unfortunately. 

Rohit Singh's profile image
Rohit Singh 
on Google
3 months ago

Have had a great experience. Was helped by Neena Deshpande and she knew everything I asked her. Very professional and welcoming people, Thanks 

Andrew Mokhtarzadeh's profile image
Andrew Mokhtarzadeh 
on Google
4 months ago

This branch single handedly made me close my Chase accounts due to their customer service. The phone call I had with a representative at this branch specifically was SO rude in regards to making an appointment that I had to call general support and close my accounts with them afterward because I'd rather not deal with people so rude. On to literally any other bank in the city I guess, hopefully one that teaches their employees how to actually talk to customers... 

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Frequently asked questions about Chase Bank

How is Chase Bank rated?

Chase Bank has a 2.7 star rating with 32 reviews. 

When is Chase Bank open?

Chase Bank is closed now. It will open tomorrow at 9:00 a.m. 

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