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Chase Bank

2.7

About this business

Specialties Find out how Chase can help you with checking, savings, mobile banking, and more. Deposit products provided by JPMorgan Chase Bank, N.A. Member FDIC. 

Location details

3506 Old Santa Rita Rd, Pleasanton, CA, 94588, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 4:00 p.m.
SunClosed
2.734 reviews
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Monica Chan's profile image
Monica Chan 
on Google
6 days ago

After a horrorible service at the Crow Canyon branch CA. I waited 30 minutes to renewal my CD. Frustrated and left with no service and not even acknowledge by the branch manager whom I sat next to waiting. The place wasn't crowded either I was the only one waiting for service. I know I should have scheduled an appointment but since I'm off I decided to drop by. Afterall, no sign said I must have appointment. To my delight I found a wonderful friendly banker name Ramanika at the Santa Rita Rd branch in Pleasanton CA. She gree... read more

Suman Konatham's profile image
Suman Konatham 
on Google
4 weeks ago

this branch has just one person/desk to help on transactions and they just literally take 30 mins for each person. 

Paul Liu's profile image
Paul Liu 
on Google
5 months ago

I was a little worried because of the reviews, but we worked with Neena and she was amazing. So helpful and kind. Our experience was great because of her! 

Patti Long's profile image
Patti Long 
on Google
6 months ago

Trying not to be frustrated but it is always something with Chase. On one hand they have assisted me awesomely and then on the other hand ATMs have eaten my checks or they won't take newer bills. Lines are either really long or like today. There is only 1 cashier and they are away because the system is down. I was advised to come back in an hour. I don't know about you but I work "bankers hours" so that is not possible. I need to get this money into my account and I cannot. I'm sooooo frustrated. 

Alissa Tran's profile image
Alissa Tran 
on Google
6 months ago

Nina helped me re-open my account and she was great and helpful. Same with teller Stacey. I have no issues with this branch. Getting my account set up took about 40, 45 minutes. A bit long but they had to be thorough. I do wish there were temporary debit cards while I am waiting for my card in the mail. But that's not this bank's fault, it's corporate policy unfortunately. 

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Frequently asked questions about Chase Bank

How is Chase Bank rated?

Chase Bank has a 2.7 star rating with 34 reviews. 

When is Chase Bank open?

Chase Bank is closed now. It will open at 9:00 a.m. 

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