Chapman - Wilson Pools, Spas & Home Improvements, Inc.

Bradford Cohen 

on Google

5 days ago

I have thought about this for a weak now, and I could not decide how few stars I wanted to give Chapman-Wilson. It was between 1 and 3 stars. I decided on 2 stars because I am really hurt by this interaction. Just to preface, I purchased a spa from them in Dec and was very happy and satisfied with the entire process. From start to finish Mr. Chapman and his staff were 5 star perfect. Billy (the salesman) was excellent, working us thru the process and keeping us up to date on the progress. My Wife and I were happy as can be w... read more

Nic Olden 

on Google

a week ago

Chapman Wilson has been servicing my in-ground pool for about 4 years now so figured it was time to leave a review hahaha. They open and close it every year and maintain it weekly during the summer. The service techs have always been friendly, knowledgeable, and professional. Whenever I have a problem they have been quick to come out and get it fixed ASAP. The office ladies are very nice as well and they provide almost anything in their showroom you would need for your pool. Billy who is always in the sales is very helpful a... read more

Tiffany Dowers 

on Google

2 weeks ago

⭐ I contacted this company regarding issues with my pool and was initially hopeful they would be able to help. Unfortunately, after reaching out multiple times, I never received a call back or any follow-up regarding my service request. When you’re dealing with a pool problem, timely communication is important, and the lack of response left me having to find another company to resolve the issue. Even if a company is unable to take on a job, a quick phone call or update would have been appreciated. Based on my experience, I c... read more

carolina cuellar 

on Google

2 weeks ago

I paid this company multiple times for a cleaning which was never done correctly, I had to keep calling them to clean the sand from the bottom of the pool. Then they said I may need a sand change which i told them to go ahead and paid to have that done, they said the laterals would have to be replaced which I also paid for. The pool was closed for the winter and just opened a week ago, I told them when everything was turned back on that sand was coming into the bottom of the pool again, and they claimed that my “warranty” on... read more

Sonia Marshall 

on Google

3 weeks ago

First of all, full disclosure, this review is not about Chapman Wilson as a whole. It’s about someone they employ who calls himself The Pool Guy (even says he’s poaching customers to try to start his own side business). His name is Daniel Roberts, and I trusted him to move and set up my above ground pool that I paid $816 for. Turns out the only thing he cares about is getting drunk and high daily and not taking responsibility for the things he damages and destroys. First of all, he wadded it up like it was trash and dragged ... read more