Chapman Value Scottsdale

Locked Commentary 

on Google

2 months ago

Went in today my mom bought a Jetta and salesman John was very helpful. We called ahead and he had the car ready for us already.Everything went swimmingly. I definitely recommend John and the great people here. 

Jim Carlisto 

on Google

3 months ago

I really regret having to post this negative review for I have known the Chapman family and purchased cars there in the past. I purchase an expensive car from Scottsdale store and had some issues with warped rotors immediately upon buying the vehicle. I spoke with the service manager and he assured me car was inspected. The problem is you don't feel an issue with the brakes unless breaking at a higher speed, something which I did not do during test drive. I opted to bring the car to a dealer where I lived in Prescott, and th... read more

Eric Magoffin 

on Google

3 months ago

I've been watching one of their vehicles listed for sale online and they reduced the price by $600, then raised it back up $300, then raised it another $300 all within the span of a week. I suspect this is an effort to get you to come into the dealership because you saw a decent price, only to have it changed by the time you've actually gone into the dealership. They are really trying to get the maximum "value" out of their customers. Gross, but I suppose this is standard behavior for dealerships these days. Buyer be warned. 

Cory Williamson 

on Google

3 months ago

I recently visited Chapman Value Scottsdale and had a mixed experience. Patrick was friendly, knowledgeable, and clearly wanted to help, which I appreciated. He took time to answer questions and seemed genuinely enthusiastic. However, his approach became overwhelmingly pushy, even when I tried to politely decline and leave. It felt like he wasn't willing to take “no” for an answer, which made the interaction uncomfortable. I understand the need to be persistent in sales, but there's a line between being helpful and being ove... read more