Chaparral Pools, Llc

Alexandria Turner 

on Google

2 years ago

Stay CLEAR of this pool company! I’ve called and emailed every day for a YEAR for them to finish our mastic around our pool and have had zero luck! Not to mention the decking is splitting and it’s not even 2 yrs old! They are terrible at communicating, they refuse to answer their phone or touch base through email. TERRIBLE COMPANY, if I could give them zero stars I would! 

Kleber Alanis 

on Google

2 years ago

Chaparral Pools - A Disappointing Experience Today, I feel compelled to share my unfortunate experience with Chaparral Pools, owned by Sam Die and his wife Elizabeth. My intention is to provide an honest account of my encounter with their services in order to warn others and potentially spare them from similar distress. It has now been an exasperating 10 months since we embarked on the journey of building our dream pool, and regrettably, it remains incomplete. Throughout this arduous process, I have encountered numerous issu... read more

Zema Struve 

on Google

2 years ago

The contractor they use for building the pool itself is great (hence the 2 stars) - the rest is horrible. Re-did the fireplace 3 times, the travertine was cracking, but they fixed it during the construction. The crew who did the decking re-did it 4 times and it was still bad. We wanted to sue, but figured we'd never see our money anyways. Had to re-do the decking just 3 years later with another contractor. They never gave us the warranty paperwork at the end of the project, just disappeared into thin air.