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Cessnock Ford Service Department
- Contractors
- Cessnock, NSW
About this business
Location details
Unit 7/353 Maitland Rd, Cessnock, NSW, 2325, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
One star is generous. The customer service provided by Cessnock Ford was nothing short of appalling. Trish on reception was dismissive, argumentative and quite frankly, rude. The entire experience left us feeling extremely frustrated and disappointed. The issues we are experiencing with our vehicle were not properly investigated, and to make matters worse, we were charged for items that were apparently replaced when, in fact, they had not been. We would absolutely never trust this dealership with the keys to our car again.... read more
After having my car booked for a service and fuel filter replacement even upon ringing the office a second time to confirm that I need the fuel filter done and told they have them in stock. Upon picking up the car was informed the couldn’t do fuel filter as they didn’t have it in stock after having weeks to organise it. Very rude and unprofessional service desk.
After having my car booked for a service and fuel filter replacement even upon ringing the office a second time to confirm that I need the fuel filter done and told they have them in stock. Upon picking up the car was informed the couldn’t do fuel filter as they didn’t have it in stock after having weeks to organise it. Very rude and unprofessional service desk.
Helpful on the phone, but due to staff shortages, couldn't book in for a service for about 6 weeks - so not their fault. But they were making an effort.
Scott at Cessnock Ford Service was an absolute pleasure to deal with. He was attentive, booked in my car, checked all required elements of the service and kept me informed throughout the whole day. They even topped up the windscreen washing soap which other Ford services have missed on multiple occasions. Really appreciate this kind of service and I’ll be coming back for future maintenance moving forward. Thanks Scott!
Frequently asked questions about Cessnock Ford Service Department
How is Cessnock Ford Service Department rated?
Cessnock Ford Service Department has a 4 star rating with 16 reviews.
When is Cessnock Ford Service Department open?
Cessnock Ford Service Department is closed now. It will open tomorrow at 8:00 a.m.
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