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Certified Collision Repair
- Body Shops
- Salem, VA
About this business
Thank you for choosing Certified Collision Repair to assist you with your vehicle repair. We understand that accidents can be a stressful time. Our goal is to get you back on the road as quickly and efficiently as possible with the highest quality repair and utmost integrity. Our mission is to exceed the expectations of our customers and insurance partners by providing only the highest quality repairs and superior customer service in a way that brings glory to God. Certified Collision Repair has been serving Salem and the Ro... read more
Location details
1516 W Main St, Salem, VA, 24153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Would rate higher if I could. Called them and asked if they’d be willing to check out a used vehicle for me briefly before I considered purchasing it. They were very responsive and set up an appointment right away free of charge. Toney inspected the vehicle with me and showed me as well as explained what he was finding. Vehicle ended up having lots of issues and thankfully he was able to show me all the things he’s found. Very attentive and responsive people with excellent communication. Would absolutely recommend them.
I just want to say, I just started with them today, 06/17/25 for my car, and I would like to say Rachel is excellent in her customer service skills. She went out of her way to make sure I was taken care of. I am sure they will do an excellent job on my car.
I took in my car to get my front bumper repaired. Took them about a week and it got fixed, however, new issues started popping up with my car pretty soon after I got it back. I can't prove it, but I have my suspicions that something went wrong while they were fixing my bumper and I was never informed about it. On top of that, they also had a lot of bias against my insurance company, which made things a bit more complicated during the repairs
The first visit was for repairs after I ran over a tire, using my insurance. While the repair work itself wasn’t terrible, the lack of communication from their end caused significant delays. I found myself having to constantly call for updates, rather than receiving proactive customer service that would’ve expedited the process. The second time, my spouse was involved in a collision with a deer, and we sought a quote for the repairs. The front desk person provided completely inaccurate information about how our auto insuranc... read more
Great service and great work! Highly recommend!
Frequently asked questions about Certified Collision Repair
How is Certified Collision Repair rated?
Certified Collision Repair has a 4.4 star rating with 62 reviews.
When is Certified Collision Repair open?
Certified Collision Repair is open now. It will close at 6:00 p.m.
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