Central Ohio Newborn Medicine

Jessica Stephens 

on Google

3 years ago

Like many others mentioned I had issues calling their phone lines. However, attached to my bill was two email addresses to contact to set up payment options or correct billing information. In my case it was a billing error, wrong insurance billed. I emailed Ally and she got back to me by close of business the same day. My issue is resolved and I'm quite pleased with the speedy response and resolution. I'm assuming a lot of their office people are working from home due to COVID and phone lines aren't connecting appropriately.... read more

Kaitlyn Harlan 

on Google

3 years ago

Called 6 months ago after trying for weeks to get a hold of someone to handle a bill. Spoke with someone to set up a payment plan, and sent in first payment. Did NOT receive an updated bill for 6 months. Finally receive the bill with a note saying they haven’t received a payment since the original one I sent over. There is no way to contact anyone to discuss their lack of communication, the phone is never answered. Unfortunately, because their online bill pay system is broken and you can’t use it you need an updated bill to ... read more

C B 

on Google

3 years ago

I’ve called and left messages for this establishment and no return phone call. Called multiple times in one day ALL day, absolutely nothing. No one ever answers the phone. How are we supposed to get answers to our questions if their business is not operational? Billing people and go ghost. They should be reported. 

Healing Crystal 

on Google

3 years ago

Update: I contacted the email they provided in their review and Ally emailed me back with in 10 minutes of getting my email even after hours. My issue was resolved The very next morning. I hope the phone issue is figured out but the email for Ally is the best way to contact them! I appreciate them caring for my baby but when they billed my insurance they didn't do it correctly so it showed up on my credit. me and the insurance has tried to contact them MULTIPLE times. the only time i got ahold of them they acted like they co... read more

Erika Kronenberg 

on Google

3 years ago

I paid $500 towards my son's bill. My bank statement reflects this. I got a new updated statement saying I only paid $125. Absolutely zero way to get in contact with these people, as they won't answer the phone or return any messages. They just keep sending incorrect statements with no way for me to dispute them.