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Centegra Home Medical Equipment
- Home Medical Equipment Provider
- Algonquin, IL
About this business
Location details
1122 N Main St, Algonquin, IL, 60102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They just keep throwing masks at you without trying to figure out the root cause of why your having issues wearing the mask. You are just a number, and when they realize you won't be buying the medical supplies through them they are even less helpful. I was billed for two things "mask with included headgear" and "headgear for mask". Why would you be billed for something that was included in the first line item. If you are looking to buy a CPAP through them, if you go to CPAP.com you can save over $1,000 just on the machine.
One would think this business would have web access for customers to view and download their invoices and receipts. But no, they have not yet joined even the twentieth century. I had to call several different locations in order to get a call back from a customer service rep who will be emailing me a copy of my receipt. I was tempted to give one star, but everyone I spoke with was very helpful and understood how crazy this was.
The products are much more expensive than what you can find online. They are also very difficult to communicate with and generally not responsive to emails. The quality of service delivered is not on par with that of Northwestern Medicine. I would recommend using a different provider for durable medical equipment.
If I could leave a 0 star rating I would. Their lack of communication with patients is disgusting. They bill insurance whenever and for whatever they want. They lie about your insurance coverage and who is going to pay what amounts/percentages. In no way would I ever recommend NM DME to anyone.
Frequently asked questions about Centegra Home Medical Equipment
How is Centegra Home Medical Equipment rated?
Centegra Home Medical Equipment has a 2.3 star rating with 8 reviews.
When is Centegra Home Medical Equipment open?
Centegra Home Medical Equipment is closed now. It will open tomorrow at 7:00 a.m.
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