Cazoo Customer Centre Southampton

Gareth Ward 

on Google

2 years ago

Cazoo has had our car since December. They have decided it's not viable to fix it (they sold it to us with a mechanical problem). They have said this for the last one month. We are ringing daily to organise our refund but have not heard back from multiple offices. Tried numerous times to raise formal complaints but passed through to managers - then no one is available. We tried to raise formally with resolver - surprise, no response. Absolutely awful customer service and refund process. Disgusted! 

Marcus Houston 

on Google

2 years ago

Would not recommend buying a car from them. The majority of the cars can’t be viewed prior to purchase which was the case of mine. The pictures provided of any damage or “imperfections” as they put it failed to show two dents/dinks on the car, they get round this by having a policy of not showing damage which isn’t visible from 2 metres away, although in this case it definitely is visible and would change from one person to the next. My personal experience when collecting the car was ruined by the salesman eagerly trying to ... read more

Tony Comington 

on Google

2 years ago

Time wasters bought a Mercedes' it was about to be delivered it broke down, and i try to get a refund, i never and all that gives my was excuses these people are Connors