Nicki F. on BirdEye
3 months ago
04/19/2021, 09:47 AM
Abstract: The unprofessionalism and complete lack of respect Cavanaugh Pet Hospital has for their clients shows me that I am better off seeking care for my pets elsewhere.
I was so very excited when I went to my first appointment at Cavanaugh Pet Hospital. My dog and I saw Dr. Fleischmann and she was very thorough. My dog was having some backend sensitivity and we were sent home with 10 days on Rimadyl. After 10 days, he was still not quite himself. We decided to go the route of x-rays to see if we were dealing with HD. While scheduling x-rays, I asked Dr. Fleischmann about submitting x-rays to Orthopedic Foundation for Animals (OFA) and she said they could do it, though they did not do it very often. She transferred me to speak to a receptionist to get a quote which totaled around $300. We got x-rays scheduled and Dr. Fleischmann thought she saw mild HD but was not certain, so I requested we get the x-rays submitted through OFA because I wanted to be positive.
This is where everything went to hell in a handbasket. My dog was reversed from anesthesia before I got to see his OFA x-rays. When I left my bill was closer to $450, I was handed a CD to submit x-rays to OFA myself, I was told I owed OFA $40 for submission of x-rays, and there was a $43 exam fee that I still don’t understand because we had paid an exam fee at our initial visit and my dog was not examined at this visit.
To keep this as brief as possible I’ll summarize the rest – I called OFA to understand submission and they said, “Pet owners cannot submit x-rays themselves” (Something I knew, but had to hear them say to justify how disgruntled I felt). I have had at least five different conversations with receptionist and Dr. Cavanaugh himself to try to clear up submission of x-rays as well as fees I feel I was unfairly charged. No one has the same response for why I was charged an exam fee or why I was charged an OFA fee then asked to pay OFA a fee directly. Furthermore, I had sent an email to the attention of Dr. Cavanaugh after our phone conversation and after no communication back. I called and spoke with reception a few days later. There were very clear identifiers that told me they had in fact seen my email and chose not to respond or follow-up with me. Finally, OFA has told me that Cavanaugh’s facility could not figure out how to submit digital x-rays, the standard in 2021, and sent a CD via mail.
I very sincerely feel I was charged fees for services not rendered; second exam fee and OFA fees Cavanaugh refuses to pay. That’s $85 they have stolen from me. An easy $85 that could have kept me as a client.
The unprofessionalism and complete lack of respect Cavanaugh Pet Hospital has for their clients shows me that I am better off seeking care for my pets elsewhere.