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Cataract & Laser Center West
- Doctors
- West Springfield, MA
About this business
Location details
171 Interstate Drive, Ste 1, West Springfield, MA, 01089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dr’s over schedule patients. No communication unless you inquire. Waited over 4 hours for a 15 minute procedure. Patients are not allowed to eat the day of the surgery. It’s now 5:16 and my 80 yr old mom is still in there and hasn’t eaten all day. Waited outside with another person. Same situation. Never would I recommend this center. Finally after 4 and half hours she came out. Not even an apology from Dr. Balin. She should’ve been rescheduled after having to wait 2 hours. Total disregard for her patients.
Business response:
Michelle, I am so sorry for your experience. Our goal is to provide quality care at all times. I appreciate your feedback and again apologize for your experience. Thank you
RecommendedEveryone from the receptionist to the nurses and surgical staff were so nice which put me at ease immediately. There was a problem with my eyes not dialating but the staff was so patient. I will be going back in 16 days for the other eye to be operated on, and will be more relaxed knowing what to expect!
Everyone from the receptionist to the nurses and surgical staff were so nice which put me at ease immediately. There was a problem with my eyes not dialating but the staff was so patient. I will be going back in 16 days for the other eye to be operated on, and will be more relaxed knowing what to expect!
my mom is having cataract surgery,I talked with a lady that was waiting for her ride and she said she can see much better now!!!
Excellent facility and staff! My cataract surgery want so well!
I've been there as a patient. Dr. Hutt was excellent. l had no pain. I understand Dr. Hutt is now retired. the laser center is the place to go if you need eye surgery.
Frequently asked questions about Cataract & Laser Center West
How is Cataract & Laser Center West rated?
Cataract & Laser Center West has a 4.3 star rating with 31 reviews.
When is Cataract & Laser Center West open?
Cataract & Laser Center West is closed now. It will open tomorrow at 9:00 a.m.
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