Castle Medical Group

Darren Cowley 

on Google

2 days ago

A month for an appointment, narky emails sent about parking that breach GDPR rules and closing for an hour at lunch because its easier for them. There needs to be another surgery in Ashby to provide proper competition particuarly given the population increase. To send people to the walk in centre at Swadlincote is abandoning their obligation, fair enough in an emergency but to wait so long to be seen forces that unnecessary choice on patients. Another example of NHS organisations being managed for anyone's benefit bar the ta... read more

Vicky Deacon 

on Google

a week ago

New appointment system renders it impossible to get an appointment. Attended in person with a visible condition that I knew needed to be seen urgently. Told to go back to my car and phone to make an appointment. Called in from the waiting room and phone was answered after 30 mins. Told to book online. I explained this was not possible with the condition I had and so they took me through the triage questions. Told the system considered it to be quite urgent and to wait by phone as the surgery will now call me back. Waited in ... read more

renegade lords 

on Google

a week ago

The new system is actually a waste of time 

chris parkinson 

on Google

2 weeks ago

Very poorly organised, set up and maintained. I have put off making appointments because of the new system and lack of effort/professionalism from staff. 1 minute 40 seconds of drivel before being put on hold in position no.7 to wait an eternity for no assistance. A medical questionnaire was sent to them and took over 3 weeks to reply. When they finally sent it back they had only filled out one side. You don't have to be bright to fill in a form but if the doctor can't manage it!? I've also been put off by the receptionists ... read more