Castle Kia McHenry Service & Auto Repair

Suzanne Warren 

on Google

a month ago

Absolutely horrendous. They said a repair would take 2 days. 8 days later I still don’t have my car back. The last time I talked to someone was on Saturday, when I was told the repair would for sure be completed on Monday. Now it’s Tuesday night, and they have ignored and not returned one very patient message yesterday, and two increasingly less patient messages today. My last 2 cars have been Kias. Because of this service experience, my next one will not be. 

Katey K 

on Google

10 months ago

Unfortunately the overall experience was pretty disappointing. I was under the impression I would be working with Eva and/or Jerry based on my appointment confirmation. When we got there we were greeted by a gentleman (I don’t remember if he introduced himself) who kept saying “I’ll get Jerry” and “I’ll let them know you are here.” Next thing we knew this gentleman had pulled the car around for a test drive - I had to ask “oh will we be working with you?” because he never actually mentioned that he would be helping us. This ... read more

Suzanne Warren 

on Google

11 months ago

Absolutely horrendous. They said a repair would take 2 days. 8 days later I still don’t have my car back. The last time I talked to someone was as Saturday, when I was told the repair would for sure be completed on Monday. Now it’s Tuesday night, and they have ignored and not returned one very patient message yesterday, and two increasingly less patient messages today. My last 2 cars have been Kias. Because of this service experience, my next one will not be. 

Lynda Rohe 

on Google

a year ago

Matt G in the Kia service department is fantastic! We had problems with my 2022 sportage and with the roadside assistance, Matt was able to help us out and got us taken care of ASAP. What was supposed to take 2-3 business days and a weekend took 2 days! He kept in constant communication about my car status and was just great to deal with! Thank you Matt!!!!!