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Castle Kia McHenry Service & Auto Repair
- Automotive
- McHenry, IL
About this business
When it comes time to service your Kia, you can trust the certified technicians at Castle Kia McHenry. From oil changes to vehicle inspections, we’re eager to provide you with excellent service along every step of the process. Our technicians have the knowledge and experience to get your vehicle diagnosed effectively to facilitate expedient repairs that will get you back on the road for many more miles to come. So, if you’re due for routine maintenance or you’re experiencing other issues with your vehicle, ... read more
Location details
1121 State Rte 31, McHenry, IL, 60050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 6:00 p.m. | |
| Tue | 6:30 a.m. to 6:00 p.m. | |
| Wed | 6:30 a.m. to 6:00 p.m. | |
| Thu | 6:30 a.m. to 6:00 p.m. | |
| Fri | 6:30 a.m. to 6:00 p.m. | |
| Sat | 6:30 a.m. to 12:00 p.m. | |
| Sun | Closed |
Unfortunately the overall experience was pretty disappointing. I was under the impression I would be working with Eva and/or Jerry based on my appointment confirmation. When we got there we were greeted by a gentleman (I don’t remember if he introduced himself) who kept saying “I’ll get Jerry” and “I’ll let them know you are here.” Next thing we knew this gentleman had pulled the car around for a test drive - I had to ask “oh will we be working with you?” because he never actually mentioned that he would be helping us. This ... read more
Absolutely horrendous. They said a repair would take 2 days. 8 days later I still don’t have my car back. The last time I talked to someone was as Saturday, when I was told the repair would for sure be completed on Monday. Now it’s Tuesday night, and they have ignored and not returned one very patient message yesterday, and two increasingly less patient messages today. My last 2 cars have been Kias. Because of this service experience, my next one will not be.
Matt G in the Kia service department is fantastic! We had problems with my 2022 sportage and with the roadside assistance, Matt was able to help us out and got us taken care of ASAP. What was supposed to take 2-3 business days and a weekend took 2 days! He kept in constant communication about my car status and was just great to deal with! Thank you Matt!!!!!
Service department never fails to provide top quality service.
Frequently asked questions about Castle Kia McHenry Service & Auto Repair
How is Castle Kia McHenry Service & Auto Repair rated?
Castle Kia McHenry Service & Auto Repair has a 3.6 star rating with 5 reviews.
When is Castle Kia McHenry Service & Auto Repair open?
Castle Kia McHenry Service & Auto Repair is closed now. It will open at 6:30 a.m.
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