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Castle Healthcare Practice
- Healthcare
- West Bridgford, Nottingham
About this business
Location details
Embankment Primary Care Centre, 50-60 Wilford Ln, West Bridgford, Nottingham, NG2 7SD, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:30 p.m. | |
| Tue | 8:00 a.m. to 6:30 p.m. | |
| Wed | 8:00 a.m. to 6:30 p.m. | |
| Thu | 8:00 a.m. to 6:30 p.m. | |
| Fri | 8:00 a.m. to 6:30 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | 8:30 a.m. to 5:00 p.m. |
This is without doubt, the worst healthcare practice I have ever been to, in my life. The problem? The rude and incompetent receptionist. I have never come across someone so nasty, so abrupt, so ignorant, and so rude. They go out of their way to stonewall you from getting an appointment, even when you beg for a telephone appointment due to needing a referral for a lump that's been found, they put a stop to it. This is the definition of medically negligent practice. I don't even blame the receptionists, I blame the practice m... read more
Fantastic service every time
Unfortunately, my experience with this practice has been very poor. The reception team have been consistently unhelpful and disorganised. My phone number was taken down incorrectly multiple times, and I was told to come in to fill out a form, which was later misplaced. I had to visit several times just to get things sorted, with no apology or sense of accountability from staff. After finally securing an appointment (around four weeks later), I arrived to be told that the vaccinations weren’t in stock and I’d need to go to th... read more
I’ve just visited the practice on spec to ask for some results from blood tests a family member recently had. I was told by Dr Bilkhu on the day the bloods were taken that no news was good news so it wasn’t unexpected that I might need to follow up if I wanted to see the actual results. Sarah on reception was kind, fast, efficient and dealt with this and two other queries as quickly as possible before moving on to help other patients. (Dr Bilkhu was also great on the day.) As patients we all know there are numerous issues wi... read more
I love this practice - the best I’ve ever been at. I’ve had a lot going with my health this year and they’ve been brilliant
Frequently asked questions about Castle Healthcare Practice
How is Castle Healthcare Practice rated?
Castle Healthcare Practice has a 3.6 star rating with 143 reviews.
When is Castle Healthcare Practice open?
Castle Healthcare Practice is closed now. It will open tomorrow at 8:00 a.m.
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