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Casper - World Trade Center at The Oculus
- Consumer Goods
- New York, NY
About this business
Location details
Unit LL2055, 185 Greenwich Street Westfield, New York, NY, 10007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
My experience with Casper was excellent and way above the highest expectations I could have - the store manager, Kemoy, has been beyond helpful throughout the whole process: she patiently spent more than 3 hours with me and helped me find the right solution for my needs. She has also been very helpful after the sale and regularly checked in with me as the items got delivered and installed at my place. I’m astonished by the customer experience she delivered, from the beginning to the end, and she really deserves more than 5 s... read more
I've had a LOT of interaction with the Casper team at the Oculus - from choosing the right mattress for my needs, to holding it at the store so that it could be delivered to my new home once I moved-in, to buying a protector for it. Both Mari and Ana-Lise were very helpful, but it was Paul who truly went over and beyond to personally deliver my snow-hybrid mattress to my apt on XMAS EVE because UPS lost my order during the holiday rush. Not only is the mattress great, but the service I experienced was exceptional! If I could... read more
Customer service experience worse than Spirit Airlines.
I called earlier in the morning to see if this store had a product in stock. I went in the afternoon to pick it up, and I was informed that associate already put the product aside in the back for me. This really made my day! I was also interested in a new pillow, and the associate let me try a few and gave their recommendation. I didn’t feel forced to purchase, and they were attentive and took their time. Great experience at Casper today!
The staff here is A.M.A.Z.I.N.G. Kemoy, Paul, Ryan and CJ all took such good care of us. Truly a concierge experience. We had purchased a Dream cloud mattress a few months prior and were deeply disatisfied with it. So we decided to come to Casper to try out their products. Ryan took his time to show us through their selection and did not waste our time with trying to sell us the most expensive product, but rather encouraged us to find what felt good for US. We ended up choosing the Original Hybrid. There was a promotion goin... read more
Frequently asked questions about Casper - World Trade Center at The Oculus
How is Casper - World Trade Center at The Oculus rated?
Casper - World Trade Center at The Oculus has a 4.3 star rating with 118 reviews.
When is Casper - World Trade Center at The Oculus open?
Casper - World Trade Center at The Oculus is open now. It will close at 7:00 p.m.
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