Casella Waste Systems

Patrick Duffy 

on Google

2 weeks ago

Customer service is very slow. You have to wait 20+ minutes to talk to someone if you call. If you email or use their online form it takes a week or more for them to respond. The first response I got from email was just "let us know if this is still a problem", then it took another week to get a response from that. I emailed and called to get an old mattress picked up. When I finally got through, they said to wrap it in plastic, put it on the curb, and it would be picked up in 7-10 business days. Three weeks later, it is sti... read more

Kevin Roane 

on Google

3 weeks ago

Called in Mid February to have a chair picked up. Was told it would be two to three weeks. Called back in April, (after a 22 minute delay, the phone was finally answered) was told it would be about two more weeks. Tried calling again in May (multiple times), the phone was never answered. Tried calling again in June, no answer, so finally I had to give up. This added to the missed garbage pickups, forces me to give Casella the 1 Star rating, would not recommend. 

J Pavan 

on Google

a month ago

It's taken me 4 calls and getting nowhere to get this stupid bin picked up. If this is how you treat people I can't imagine how you treat actual customers. No wonder it's a 1.9 on google. This is disgusting. I should be charging you guys storage fees at this point. Offered to drive the damn thing over to your facility and told "we'd rather you not do that." Well I'd rather it not be in my garage anymore. Who matters more, the land owner or the people denying their request to pick up their property? 

Emilee Millet 

on Google

3 months ago

Terrible service. I paid for a full month and was told I'd have service the following week, but I didn't until the week after. No biggie, but it's been almost 5 weeks now and I've called and emailed multiple times a week to find out why the bins haven't been delivered yet. My emails are ignored and when I called, each week I was told they'd deliver the bins in a few days. There's no communication and I have to keep reaching out with no answers (wildlife has been getting into my bags and I'm also paying for the use of the bin... read more