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Casella Waste Systems
- Consumer Services
- Townsend, DE
About this business
Location details
604 Cannery Ave, Townsend, DE, 19734, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been a Casella customer since June 2020. Two weeks ago, they did not pick up our yard waste bin- I called and they said their driver marked it as being not out. We always put it out the night before. They kept giving dates they’d come back for it- after 10 days of still not coming back, I demanded a refund for our yard service, and got it. But yesterday they missed our next scheduled pickup, and again, the driver marked that it wasn’t out. I’ve called so many times, over 60 minutes on the phone with them in the last t... read more
Keep trying to reach them by phone on 3 occasions today with no contact. Each call exceeded 16 minute wait time . Even called the 1-800 number with diverted me to the Townsend location where I sat waiting another 15 minutes before hanging up. Was simply wondering when the recycling was being picked up because none of our neighbors had it picked up either yesterday. Can't get a hold of anyone!!
We'd. 2/4/26, Can someone tell me why the trash can was thrown down?
We have once weekly pick up service for trash and biweekly pick up service for recycling . We spoke with Tina today regarding a seasonal hold. Tina was kind and very helpful and accommodated our request with professionalism. Thank you Tina.
Highest prices! Dont use them horrible customer service!
Frequently asked questions about Casella Waste Systems
How is Casella Waste Systems rated?
Casella Waste Systems has a 1.7 star rating with 235 reviews.
When is Casella Waste Systems open?
Casella Waste Systems is open now. It will close at 5:00 p.m.
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