Casella Waste Systems

Sharia Banks 

on Google

4 days ago

I paid for the setup of my account and trash pickup over a week ago and am still getting emails asking if id like to "continue with setting up services". I have a confirmation email of my payment and have called 5 + times, being on hold over 40 mins every single time and have yet to reach anyone. Worst customer service I think i've ever experienced. "Thank you for calling Casella, someone will be right with you" is a load of bull. 

Aaron Hess 

on Google

a month ago

I payed faithfully, on time for 10+ years. Well, the several months I've run in to some financial difficulties and had fallen behind on a payment and half of another one. It was just about approaching the time to pay on my next bill and I was fixing to pay a majority if not all of the rest of the backpay that i owed them. Instead I arrive back home only to find that they had come amd retrieved their dumpster without a single call or email, not a single warning or word to me whatsoever. Also, when I first started paying for t... read more

andrew kawalec 

on Google

6 months ago

New guy in the office is so slow took me an hour to dump. Also had a 4 car line for scale and to dump, so 8+ vehicles waiting. The guy forgot that we even went through and made us wait longer on the scale. They desperately need to get there act together. I don't have proof but I aware the guy in the office was playing angry birds or something.