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Casella Waste Systems
- Consumer Services
- Rochester, NY
About this business
Location details
160 Silvarole Dr, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:30 p.m. | |
| Tue | 7:00 a.m. to 4:30 p.m. | |
| Wed | 7:00 a.m. to 4:30 p.m. | |
| Thu | 7:00 a.m. to 4:30 p.m. | |
| Fri | 7:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bad service It is not possible to reach someone
Just spent an hour on hold with Casella. They are changing to bi-weekly service and we were notified by message with no details about transition about recycling schedule. I just spent an hour in hold listening to ads. This happens whenever I call. Since they took over Seyreck we have had problems with unreliable service, mostly delayed pick ups. Switching back to Waste Management even though they cost more.
Warning: if you were transferred from Syrek, Casella is charging you what was reflected in your last bill at Syrek. This means if you paid for a bulk pickup (or maybe a late fee) in your last Syrek bill they are charging you that amount for regular service. I thought they raised the bill, but it was a bulk pickup I paid Syrek they were charging me for as regular service. I am one of the many bitter Casella customers looking for alternatives because Casella bought out our good quality service and now we have to deal with thei... read more
Hit and miss whether they pick up recyclables. Any time I call on hold for 30 min or more. Customer service is horrible. Service was great when it was Boon and Son. Going to find another service as I’m tired of bad service.
Called and no one answer just o recorded massage that someone will be with you
Frequently asked questions about Casella Waste Systems
How is Casella Waste Systems rated?
Casella Waste Systems has a 1.5 star rating with 55 reviews.
When is Casella Waste Systems open?
Casella Waste Systems is closed now. It will open at 7:00 a.m.
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