Casella Waste Systems

John “ADKJohn” ADK 

on Google

a month ago

I lived in the Plattsburgh area for many years if I missed a pickup I would be credited also with every other week pickup if I missed one week they would get it the next week even if its my off week. Here in Malone, NY they essentially say you lose.No credit for trash not picked up and no pick up on an off week. Thats Not good customer service. Time to spend my money on a company that values the customer. 

Keane Thompson-point 

on Google

a month ago

Rude, just tried to help a spilled bin and driver just shooed me away 

Big Poppa 

on Google

9 months ago

Never picked up my bins then told me to fill the recycling bin the next week and double charged me plus extra for putting the garbage in the recycling bin. 

Madison Bernhardt 

on Google

11 months ago

On recycling day, only half of our recycling bin was emptied so I called and asked for them to come back and fix it and spoke to Jordan on the phone- she was awesome and super helpful and polite!! Great customer service. 

Eric Wehr 

on Google

a year ago

I had a 30 yard dumpster that I had called and requested it be left an additional week since I had much more construction debris to remove. It was taken away after.the first week anyways. I called 5 phone numbers during hours both Friday and Saturday and all had the same recording which hung up. Terrible customer service.