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Casella Waste Systems
- Consumer Services
- Rochester, NY
About this business
Location details
85 Silvarole Dr, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | 08:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The seyrek buyout was such a downgrade. My neighborhood is now constantly skipped and they are hard to reach by phone. Once you do reach them they are full of excuses. They’re going to lose a lot of customers this year. Update: after some time service did improve but not before most of my neighbors switched. I’m moving soon so I opted not to. I do miss the every-week recycling I previously had and I know their current new-customer pricing has increased a lot since they are buying up their competition.
DO NOT USE CASELLA!!- They have the worst service. I have to call every week because they don't stop at my location. And the first call doesn't get results, it's usually 3 or more calls to get them to come back IF they come back at all. They're EXPENSIVE and TERRIBLE!
I have been so frustrated with them. We have a contract for them to pick up recycling every week. For 2 months they have not picked up my recycling, unless I call. Every week I'm told the problem will be solved and it hasn't been. Ever since they took over it has been poor service.
Absolutely the worse garbage company out there. So unreliable and unprofessional as a company can be.
They are the worst! Missed pick ups, leaving garbage in the street! They always blame the customer. They don’t deserve a 1 star
Frequently asked questions about Casella Waste Systems
How is Casella Waste Systems rated?
Casella Waste Systems has a 1.5 star rating with 462 reviews.
When is Casella Waste Systems open?
Casella Waste Systems is closed now. It will open at 8:00 a.m.
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