Casella Waste Systems

Brandi Minnamon 

on Google

2 months ago

Casella Waste Systems: Catastrophic Service Failure & Zero Accountability (1 Star) This company is a total operational failure. My experience has been a cycle of broken promises and incompetence: 1. Unreliable Service: Trucks constantly break down, service is routinely missed, and they fail to honor larger scheduled pick-ups that are part of the service. 2. Deceptive Communication: Changed our neighborhood's service day without notice, then lied and claimed a non-existent robo-call went out to cover their error. 3. Customer ... read more

Jill Morich 

on Google

3 months ago

I’ve had service with Casella many years. They did not like the original place where I had the dumpster situated. They came and picked it up. Moved it to the place that they chose, which was more convenient for them. All of a sudden, after several many years of service, they decided it’s not in a good spot where they put it. They asked me if I would like to do Toter service. But as the fact that I have an 800 foot long driveway at a 46 degree angle and I’m a small woman it’s not even physically possible. They skipped emptyin... read more

Tammy Lehman 

on Google

8 months ago

Generally, we are very happy with Casella. We’ve had them for several years and have had very few problems. We recently requested and Received a rate decrease with the help of Casella representative Tammy. We look forward to continued excellence service. Thank you, Casella!