Kendall K. on BirdEye
a year ago
07/30/2020, 12:02 PM
I was hoping I’d be able to give a 0-star review, but unfortunately that isn’t an option. So, the one star I would say goes towards the beautiful grounds. That, however, is where the beauty stops. As a Bride and/or Groom, you will see this venue and be told promise after promise by Eileen, the owner. It will all seem easy and simple. Unfortunately, it is anything but!
In the midst of trying to navigate wedding planning during a pandemic, I never thought my biggest stress would come from the venue’s owner. Every text, call, email and even Instragram message went unanswered for MONTHS. Checks would be dropped off and not cashed for MONTHS, some even lost completely. Even when you could finally get a hold of someone, the information you got back (if you were lucky enough to get any) wouldn’t even be close to what you asked for in the first place. We had to stop by in-person to finally get someone to speak to us. This was completely unacceptable behavior from a business owner and alleged “wedding coordinator.”
Eileen will smile at you and tell you everything is just great and then when you are no longer in front of her, drop all pretenses and never deliver on any promise ever made. Even her florist took SEVEN MONTHS to get back to me on floral prices after being reminded 3 times and still didn’t have the order correct.
Then when it was discovered we wouldn’t even be able to have our reception when planned because of COVID-19, she suggested we lie and say it’s a religious ceremony so that it would be approved by the government. Because she deemed lying an option, she would either charge us over $1,000 to cancel, charge us over $1,000 to reschedule for next year or not charge us to change the date within the year. When we were obviously forced to go with the last answer, she then didn’t change the base price (even quoted us the wrong price for our new date and thank goodness we kept our original paperwork) and therefore wouldn’t consider any kind of negotiation given we LEGALLY could not hold our reception.
No aspect of this venue is worth signing that contract for. Yakima is a beautiful place, and I beg of you to please consider a different venue. Even your own backyard would be better than having to navigate, second guess and double check everything that is done at Cascade Gardens.
If you have already signed and you are unfortunately in the same situation that I was, make sure you keep a very detailed list of the payments received and the dates received on because they will definitely get that wrong too – whether on purpose or just extremely unorganized, I don’t know. Either way, you are much better off having your wedding elsewhere.