Carvana Salt Lake City

Jeff Truxal 

on Google

2 weeks ago

Our buying experience was horrible. We secured our financing uploaded requested documents. Had the check mailed and gave them the tracking number and photo of the check. They canceled my order even though the check was already in the mail. I had to open the order backup and have them take my wife off of their contract .to get them to agree to ship the car. It was a never ending stream of hoops to jump through and differing accounts of what the issue was . 

mister mm 

on Google

a month ago

Vehicle was mostly as described. There was a tire pressure sensor not working immediately after I left the lot.There was a tear in the seat that wasn't disclosed. It was also supposed to be a black tie edition, and was not. The reason for the rating though, was that I work out of state most of the time. I bought this vehicle on my way back home for 2 weeks. They told me they would overnight the title paperwork after the one week return period. Sweet. They did not. Title paperwork just arrived, 6 weeks later. I understand sta... read more

Nathan Speirs 

on Google

a month ago

Process was smooth but they have terrible customer service. They didn’t disclose an issue with my vehicle such as broken Sunshades that were stuffed into the side panel. After purchasing the vehicle 9 days ago I managed to unjam it to see it’s completely broken. Asked if they could assist seeing they didn’t disclose the damage and was told I am outside their responsibility window. Which is 7 days and they do not do exceptions even when they are at fault without disclosing. Just make sure if you purchase through them read the... read more