Carter Subaru of Ballard Service Department

Krithika Sankaranarayanan 

on Google

4 months ago

Unless you have hours of time to wait in their lobby, don't come here. They keep sending people to the lobby so they can be conveniently forgotten.p They have extremely poor coordination and lack communication. They made me wait for 1 hour for giving and getting the car for service. I am never coming back here. 

SubaWuTang 

on Google

5 months ago

I brought my vehicle in on 3/16/2026 for a dashboard warning light. While in the dealership’s possession, my vehicle sustained significant water intrusion, which they later attributed to my sunroof being left “open.” However, their own documentation shows the sunroof was only tilted—not fully open—which makes their explanation questionable. From that point, the situation escalated due to inconsistent communication, lack of documentation, and refusal to take accountability. I was initially quoted $1,800 for “carpet cleaning,”... read more

Carol Rhodes 

on Google

5 months ago

Service dept: Oliver and Brian delivered EXCELLENT customer service. Thank you 

Sara Friend 

on Google

5 months ago

Mark and Olliver were great to work with. Efficient, succinct and friendly. 

David din 

on Google

5 months ago

I've been in the automotive industry for 19 years, currently a lead interior restoration tech. I've brought in my vehicle in the past for warranty work and worked with Darren Monohan. He is hand down one of the best service advisors I've had the pleasure of working with. Communication was top notch; expections were set due to my past experiences as a mechanic, and expertly met. Currently I'm getting major work done with Darren, and like before top notch communication while the work is being performed. I work with higher end ... read more