Carrington Mortgage Services, LLC

Diana Wilson 

on Google

a week ago

Terrible communication from Spencer, takes days/ hours when apparently I NEED to do something IMMEDIATELY as they say...have resubmitted forms 3xs and each time its not CLEARLY mentioned what is exactly they are needing!, I don't think have ever heard of DocuSign or anything electronic! I refinanced my mortgage in the past and this is who They put me with and the communication /customer service is awful!!! 

William Housewright 

on Google

a month ago

I enjoyed having my loan through veterans united. They were understanding, caring, and if your check hits a few days after they’d maybe send you a reminder by email or something. Id get if it was a week late or something. But carrington? 7am on the 2nd I get a phone call, everyday, multiple times a day for the rest of the week. Its an insane business practice to harass your customers for payment everyday multiple times a day like a spam caller. I would never choose this trash company if given the choice. Sadly unless I refin... read more

Lexa Jaworski 

on Google

2 months ago

Trash!!!!!!!!! Absolutely despicable mortgage company that doesn't have 2 brain cells to rub together. How when they take over for our previous mortgage company we never miss an AUTO payment and when they took over they said everything would transfer and be as is no additional work to be done by us. Now they said were behind on payments and 1. Its the old company fault 2. Its our banks fault 3. Well actually there's a one digit difference on your account number you have less than 30 days to get caught up. No accountability i... read more

Dee Arrington 

on Google

4 months ago

I have never experienced such great difficulty paying a mortgage. It has been a struggle every month since they began servicing my loan in March. I can’t pay by app and I can’t use pay using the website. When I call to make a payment by phone, the system tells me that the loan number (that is clearly listed on my statement) is not a valid loan number. 

Daniel Douglas 

on Google

6 months ago

If it would let me write a review while clicking zero stars I would. The communication throughout the process was terrible. They were late processing everything and didn't get anything completed on time for closing while giving no indication that it wasn't going to close on time. I have worked with dozens of lenders and this was by far the worst experience I've had.