Carpet One Floor & Home

Kayla Long 

on Google

2 years ago

My husband and I met with Carpet One in early March after buying a new house to replace some carpet with different flooring, and initially we felt very positive about going forward with this company. Our salesman came to our house and did our consult, then showed us potential laminate flooring that would match the rest of the house. We were charged about $3500 for around 300 square feet of flooring and service with the laminate being about $7 a square foot. When the contractor came to remove and install the flooring, it beca... read more

J J 

on Google

2 years ago

Carpet One, Arlington location, stands out as the place to do business. Flooring, ceramics installation, made easier thanks to excellent installers, namely Jose and crew, with close support from the store manager, Larry. All done as proposed, despite minor glitches encountered. We highly recommend Larry and Jose to lead your flooring project needs 

John Brandenburg 

on Google

3 years ago

Ordered vinyl plank and carpet. The vinyl was installed and the installers did a good job. After the vinyl was installed was called by someone setting up the appointment for the carpet. After 3 install dates to install the carpet, all of the dates were a no show. On the 3rd appointment that was a no-show, no one had the courage to call to tell me they were not coming. 

Linda Kenny 

on Google

3 years ago

Very bad experience! Had to replace our wood floors due to water damage. After 2 different installations all the flooring had to be removed. Twice. This was due to incorrect installation, they hammered the wood instead of using tapping blocks. We had cracks, dents and gaps all over the floor. Original floor was Armstrong and 100 percent wood. Armstrong sold to Hartco which is only wood veneer on the top and bottom. We were told it was the same floor just a different manufacturer. It was nowhere close, it was like cardboard. ... read more

Steven Bell 

on Google

3 years ago

Went into the store last week to look at carpet and was met with a helpful staff. We picked out carpet based my rough measurements and settled on a ballpark price with pictures I brought in pending final measure. The full measure appointment was setup for this morning. Unfortunately they were a “no show” after I arranged to take time off work. No phone call from anyone at the store. I am disappointed as I was ready to buy and move forward. Starting over with someone else now.