Carolinas Oral & Facial Surgery Center

Nicola Spoors 

on Google

2 weeks ago

Very stressful experience financially and emotionally. My daughter had infected teeth and we were told treatment would not proceed unless we paid thousands upfront because we were told insurance was not available. We later experienced confusion around insurance filing, billing amounts, and extra surcharge fees. No family should feel pressured into putting urgent medical care on a credit card while trying to understand unclear billing practices. I hope the office improves transparency and communication for future patients. 

Dorothy Watson 

on Google

2 months ago

I visited Carolinas Oral & Facial Surgery Center Nov. 2025. There were 2 large portraits of the Dr.'s in the waiting room. Good to see who was in charge, I guess. I had a wonderful experience with the "other" dental surgeon that actually removed my problematic tooth, HOWEVER, the after-care from the office was a disaster. 1) they sent my meds to the wrong pharmacy 2) I had no idea what meds were ordered 3) handed me a toothbrush and sample toothpaste as I exited, no instructions on: a) how long to wear guaze b) how to preven... read more

Tayoni Jaramillo 

on Google

3 months ago

I had such a great experience getting my wisdom teeth removed from this office. Kayleigh and Eden were both amazing they made the environment calm and comforting, which really helped ease my nerves. Dr. Bufalini did a great job, and the procedure itself went very smoothly. Even during recovery, the care didn’t stop. When I became worried about dry socket, they got me in as soon as possible and reassured me. I couldn’t have asked for a better experience and would highly recommend them to anyone! 

Project Pat 

on Google

5 months ago

Overall, I am dissatisfied with my visit, though my concerns are strictly administrative in nature. No clinical work has been performed to date. First, I was contacted three separate times to confirm my appointment, each time by a different staff member. During the third call, I asked whether it was standard practice to confirm appointments multiple times, as I had already provided confirmation twice. This repetition gave the impression that the office lacks coordination and effective internal communication. Second, the inta... read more