Carolina Spine & Neurosurgery: Mitchell Russell

robert long 

on Google

a year ago

My wife had a successful spine fusion 12 years ago so she went back. This time she had lots of scheduling problems and after surgery could not get a call back on a pain problem for over 24 hours. I drove to get a answer and was threatened with police action if I didn't leave. Their customer service is worse than terrible. GO ELSEWHERE !! 

April Long 

on Google

a year ago

Had my appointment canceled via patient portal, tried calling for weeks to see why it was canceled, I have left messages and I got one return call where they lady said she would call me to back to schedule my appointment. She never called back. It has been months and no one has returned my calls. 

Mister Baron 

on Google

a year ago

I was referred to Carolina Spine by the VA for my back issues, and was told to call them for an appointment. No matter which extension I called, I would get a recording that said "We are still working on catching up on our calls due to our being out for training; please leave .... yada, yada" This was in the last week of October 2023. I finally got through and set up an appointment and was seen by a doctor who referred me for treatment, and said I would get a call to schedule, but after 8 days of hearing nothing, I tried cal... read more

Ann Wilson 

on Google

a year ago

The office staff NEVER returns my calls in spite of the fact that I tell them I am in a great deal of pain. Left many messages this past wk. Had surgery here 3 years ago & everytme I try to get appt it's the same. I like the PA I see but can't get appt. I will have 2 drive 45 minutes just 2 make appointment & they may decide to close early. If they can close early why don't they stay and return their patients phone calls. 

Cody Frady 

on Google

a year ago

Awful customer service.