Carolina Hyundai Service

Cathy J 

on BBB

a year ago

I was told the recall work would take one hour and I should wait. I had to wait four hours with no explanation or apology.. Then they called my husband and told him the car was ready. No one remembered I was advised to wait because it would only take one hour. This is the second terrible experience I have had with the service department.. The Sorrento has been recalled several times. I don't recommend Kias especially from Carolina **** 

Terri A 

on BBB

a year ago

Husband brought my car in on a Friday to have steering column checked out. Dealership did their job fine but then there was a new problem….. they lost my key! After searching for the key, it was presumed by the staff that someone must have stolen the key! I called that day and asked to speak with the manager, Major E. He was not available. I was told that he would call me the following Monday, he did not. I called him on Tuesday, at least twice. Called the service manager, Shawn, once. No response! I called Major again on We... read more

Tabatha C 

on BBB

a year ago

I dropped my car off on Sept 20, 2023 for an engine issue. I believed that my engine had failed and needed to be replaced. I was told then to call the customer care service and to start a case with them to see what could be done. I called the next morning and started a case with Hyundai. I called carolina hyundai on the 28th to check on my car and had to leave a message. No one called me back. My case manager emailed me on 10/6 to say that he has not received a response yet and that he would get back with me when he did. I c... read more

India G 

on BBB

2 years ago

On 3/20 my vehicle shut off on the highway. From 3/20-3/24, I contacted Hyundai in an attempt to have my car towed to the dealership for repair. Due to Carolina Hyundai of High Point not following up or returning my call, I towed the vehicle home($200). Finally after days of calling I was told I could have the vehicle towed to the dealership ($75). My car sat untouched from 3/24-3/29. On 3/30 I called repeatedly asking for answers as to what was wrong with the vehicle. I was told they were waiting on approval to begin repair... read more

Matthew R. 

on BBB

2 years ago

I went into Carolina Kia on 1/24/2023 for a tire rotation and an oil change. When I picked my vehicle up that evening, the Kia pulled extremely hard to the right. They closed just after I picked up my car. I called them Saturday, 1/25, and left a voicemail but never received a callback. Monday, I got a hold of someone, and they said to drop it off and that they would fix it. After dropping my vehicle off five times and being disrespected and lied to, I was informed that they could find a "coupon" for $20 off an alignment. Re... read more

Travis H 

on BBB

3 years ago

Kia’s are good cars, just don’t buy one here. Rude salesman and repair Dept is pretty bad too.