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CarMax Auctions
- Automotive
- Laurel, MD
About this business
Location details
8801, 8800 Freestate Dr, Laurel, MD, 20723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been purchasing vehicles from this auction for a long time, but the experience has become frustrating and very unprofessional. The way things are handled now feels completely different than it used to. Each visit theirs different rules that they never follow. The arbitration process is unnecessarily complicated and getting payments handled has become a hassle. It seems like long time customers are no longer a priority. At this point its worth looking at other auctions if you want a smoother process. Customer service i... read more
Been doing business here for years they keep switching up process. They no longer value customers. Arbitrations is Headache. Payment is Headache. Save your time, money and go to another location
This auction used to be great, but ever since the new management took over it’s gone way downhill. The staff is always rude and cranky, and the customer service is terrible. A lot of regular buyers have stopped showing up because it’s just not worth the hassle anymore. There are also constant issues with missing titles and poor organization. Really disappointing to see a once solid auction run so badly now.
What a joke
It is unbelievable how bad and rude carmax auctions employees. It feels like the corporate train them to become a certified bully’s in a heart beat 1 month suspension….rude I think to get hire in there auction you can’t smile to the customers that without them you will be jobless….. 2/3 years ago Carmax used to be the best customer service they will go beyond to help. Nothing worse than unappreciative corporations
Frequently asked questions about CarMax Auctions
How is CarMax Auctions rated?
CarMax Auctions has a 2.8 star rating with 40 reviews.
When is CarMax Auctions open?
CarMax Auctions is closed now. It will open on Monday at 8:00 a.m.
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