CarMax

Josh Titov 

on Google

a week ago

Darren Gates was the most unprofessional and incompetent employee I've ever had to deal with. For starters, I bought my car on September 17th and throughout the entire ordeal he had no idea what he was doing. Whenever he didn't know something, he would just sit there until someone else jumped in. Now, on October 17th, I still haven't received my permanent plates and when I called Carmax, they told me my information was wrong that he had put in and had it sent to an entirely different address. My temp tags are going to expire... read more

Megan Boals 

on Google

a month ago

Buying my first car here went so well, but returning for new one was an absolute nightmare. We came in to trade in a vehicle and find a truck, we paid to have it shipped from another carmax, and they did the offer on our trade in. They took photos of the trade and noted all the damage. We were given a number that would expire in 7 days, and I specifically asked 2 people that worked there if that would still be honored if the truck wasn’t here within 7 days. They both verbally confirmed that offer would be honored. So we came... read more

Kyle Muhleman 

on Google

a month ago

Very dishonorable. They will tell you one thing then 2 days later change it up. If they give you an offer for your car but you’re waiting for them to ship a car in they won’t honor the deal you had. Then when they have banking issues we waited 3 days to get it figured out just for them to come back and not honor the deal that was made prior. Overall poor management. Cars are rusty underneath. Half the cars smell like weed. Go anywhere else if you can. 

Georgia Reash 

on Google

a month ago

Allen was great! Fast, professional and kind. It was nice to work with a young person who really seemed to care about my experience. 

Kim S 

on Google

2 months ago

I wenrt to sell my suv and Todd waited on me. He was extremely professional, friendly & made the process quick and painless. Thank you Todd