Carmack Appliance & Service

olivia h. 

on Citysearch

9 years ago

Poor, Poor customer service. Ashley is the person I dealt with (very rude) I will never deal with this company again because of her. Appliance broke down after 6 weeks of repair and they refused to come out to see why without another service call. turned out it was the same problem again so it was never repaired correctly. Don't deal with them. I plan to contact the BBB 

Marilyn M. 

on Citysearch

11 years ago

I called Lowes and they ( some one at customer service said this is who Lowes recomends) referred this company. I called and got them out. The guy seemed in a hurry and not grounded. I told him my microwave was not heating. He opened the panel and said the electric was getting through and in a few minutes deducted that it was the main stuff like the Armitron and Diod..I do not remember the proper spelling or words for the main parts.. that it would cost hundreds in labor and a lot for the part.. We paid only $ 269.00 for the... read more

Brian H. 

on Citysearch

12 years ago

Great service. Thanks for going that extra mile for us! 

Tammy7318 

on Citysearch

15 years ago

Very expensive for marginal service – The repair technician was in my house for approximate 10 minutes, replacing a part on my washing machine. This INCLUDED the time he spent writing the invoice. I was charged $60 in labor and $60 for a "travel fee" in order to replace a $20 part. 

oliverbrz 

on Citysearch

16 years ago

Not cordial – Whoever spoke with me on the phone was not cordial. She probably thought that everybody has to be an expert in appliances. Not recommended. 

JimP1961 

on Citysearch

16 years ago

Best place for parts! – Like many times before, my part was in stock. To top it off, when writing the bill THEY disputed the price listed on their computer for my part and lowered it to an acceptable amount. Who else would do that? I hope they stay in business for many many years to come. 

stevens1mom 

on Citysearch

16 years ago

Bad customer service – Let me say...a few years ago we had Carmack come out to our home and whoever they sent...the man was GREAT. A few years later NOW...we call again and the man on the phone (couldn't be the same guy) is a rude short tempered person who clearly shouldn't be conversing with customers. I canceled my appointment and will take my business elsewhere. If you like being treated poorly then he's your guy. I'm also guessing he probably treated the employee who came out to our house the same lousy way and lost him,... read more