Carilion Clinic Allergy & Immunology - Salem

Lisa Leak 

on Google

8 months ago

If you want a Doctor who will take the time to listen and actually take the time to explain then Dr. Hoover is the best! Him and his staff are patient and kind! I love this office so much! I've had issues I've been dealing with for years no one would give me an explanation. He asked questions surrounding the issues and told me what it was and how to prevent it and treatment for it! That was such a blessing and game changer for me! I'm thankful for Dr. Hoover and his staff! I recommend him to everyone I know! 

Thais Carvalho 

on Google

3 years ago

Dr. Hoover is a great physician and very nice. The problem is that I was never told up front how much my insurance would cover for the allergy test and treatment and how much I should expect to pay out of pocket. So, the bill was a huge surprise. Then, after a long battle with Carilion billing, they failed to inform me of an outstanding charge of $15 and sent it to collections. I was never informed of this bill. I stopped going to the office and discontinued the allergy treatment due to the lack of proper communication from ... read more

Sloop Sr. 

on Google

3 years ago

First of all I spent thousand here for allergy treatment not including the time involved driving to the office located in a favela. With auto pay set up they some how sent a $15 claim to collections. I don't have 1 notice of this statement, nor can the office prove I had been notified. This place and their treatments are a scam; huge money racket. 

Paige B 

on Google

3 years ago

The initial consultation appointment was a bit of a hassle to schedule (half a year out, and they also rescheduled me to a later date) - it seems like they are flooded with doctor referrals. That was the only part of this process that has been less than ideal, and even then it was not an inconvenience since I was alerted months in advance. Dr. Hoover is clearly a knowledgeable and reliable professional, and he has been so kind and helpful in the process of allergy testing. He made sure I fully understood what we were attempt... read more

Gina Flaherty 

on Google

3 years ago

My referral was in April 2021. I was scheduled for November 2021. They canceled and rescheduled for February 2022. Then they canceled that and scheduled me for May 2022. The aggravating part was I was in the waiting room for PT and heard the women call someone from the referral list for a next day appointment. Very disorganized. I the meantime I am waiting for over a year for an appointment.